Refund policy

REFUND POLICY

RB VENTURES | Vianthe.com

90-DAY "IT WORKS OR IT'S FREE" GUARANTEE

Use the Vianthe HeatWave™ Neck Warmer every day for up to 3 months.

Not noticeably better? Email us. We refund you. Simple.

Defective product? Keep it AND get refunded.

Why We're This Confident

97.3% of customers keep it. They use it daily. They buy more.

We can be generous because the product actually works.

How to Get a Refund

Email: hello@vianthe.com
Include: Order number + brief explanation
Timeline: 5-10 business days after approval

Return shipping: Your cost
Refund amount: Full product price (shipping excluded unless defective)

We WON'T Refund If:

  • Past 90 days from delivery
  • Obvious abuse/intentional damage
  • Serial returner/fraud suspected
  • Purchased from unauthorized seller

We're generous, not stupid.

Defective Products

Email us within 30 days with photos. We'll send a replacement or refund you immediately.

Fine Print

  • One guarantee per customer
  • Refunds to original payment method only
  • We can't refund customs/import fees
  • Cancellations before shipping: email ASAP
  • We reserve the right to deny suspicious refunds

Questions?

hello@vianthe.com | Response within 24-48 hours

RB VENTURES
Tartu, Estonia

This policy is part of our Terms of Service and governed by Estonian law. Not medical advice. Subject to change for future orders.